Digital Refund & Delivery Policy

1. Instant Digital Download

NestifyCraft bundles are digital files. No physical product is shipped and there are no shipping charges. For products open for sale, access is normally provided immediately after successful payment confirmation through the checkout confirmation page and a download email sent to the address entered at checkout.

For Etsy purchases, download the files in a browser through Purchases and reviews or your Etsy order email, and use Help with order to contact NestifyCraftWorld. The matching Etsy listing and order terms apply, including any more favorable refund rights. A payment review or provider outage can delay confirmation. Products marked “coming soon” cannot be ordered. The free Starter Vault on /bonus provides direct PDF downloads without payment or a marketing subscription.

2. File access and compatibility

Before purchase, check the listed contents, file formats, editable formats, and any required software. A PDF reader is needed for PDF printables; editable files may require the software stated on the product listing. A printer is optional for digital use and required for printed activities. Any ZIP archive must be extracted first. No physical supplies or third-party software licenses are included unless expressly listed.

Save a backup of your downloaded files. Follow the product’s license when printing or storing them. We do not promise unlimited future updates or indefinite hosted storage unless the product listing expressly includes them.

3. Missing files and technical support

If a download email is missing, check spam and the email address on your receipt. Use the provider’s receipt or order access page where available. If you still cannot access the files, email support@nestifycraft.com with the product name, order reference, purchase email, and a short description of the issue.

For a damaged archive, unreadable file, or missing listed item, we will help restore access or supply a working replacement. If we cannot resolve a delivery or conformity issue within a reasonable time and without significant inconvenience, you can request the refund or price reduction required by applicable law.

We aim to reply within two business days, Monday to Friday, excluding Polish public holidays. This support target does not extend any statutory refund or complaint deadline. Do not send full card details, health information, or completed client documents.

4. Refund requests

Contact support promptly if you were charged twice, received the wrong product, cannot obtain the files, or believe the files materially differ from the description. Include your receipt or order reference so we can investigate and coordinate with the checkout provider. A download does not remove your rights concerning defective or incorrectly described content.

You may request a change-of-mind cancellation within 14 days of purchase if you have not accessed the files. After access begins with any legally required express consent and acknowledgment, we do not offer discretionary change-of-mind refunds. Mandatory consumer rights and any more favorable terms offered by your Merchant of Record continue to apply.

Approved refunds are returned through the payment provider to the original payment method. We will initiate or request processing without undue delay and within any legally required period. Your provider or bank determines when the credit appears. Where a purchase is fully refunded, stop using and delete the licensed files, subject to any continuing rights required by law.

5. EU, EEA, and UK withdrawal rights

Where applicable, consumers generally have 14 days from the contract date to withdraw from an online digital content purchase. For immediate digital delivery, the checkout must obtain your prior express consent to begin supply during that period and your acknowledgment that starting supply ends the withdrawal right, with confirmation as required by law. Merely visiting this page or accepting general terms is not that express consent.

If those legal conditions are not met, your applicable withdrawal right remains. To exercise it, email support@nestifycraft.com or contact the seller identified on your receipt with a clear statement that you wish to withdraw, your name, order date, product, and order reference. No special wording is required. This does not affect remedies for missing, defective, or misdescribed digital content.

6. Merchant of Record and related terms

The hosted checkout and receipt identify the contractual seller for each transaction. Where a provider acts as Merchant of Record, it handles the payment and refund transaction under its buyer terms and may grant additional refunds at its discretion. NestifyCraft remains your contact for the bundle’s content, license, and technical access.

Read the Terms of Service for license details and the Privacy Policy for how support and purchase data are handled.